One of the consequences of rapid urbanization and a growing population is an increasing
amount of municipal solid waste. Cities around the world have been facing the same global
waste management dilemma. The increasing amount of waste has created the needs for an
effective management system that provides reliable service, as the current systems in
place are failing to respond to the demand. From the service perspective, waste management
is an environmental public service. Applying appropriate technology is considered
a potential solution to increase waste management performance. Therefore, in this
paper, technological challenges are studied as a potential way to alleviate the impacts of
ineffective waste management services. The success factors to overcome technological
gaps which can be occurred along management chain are identified on the basis of service
concept. Bangkok is selected as an urban city in a developing country that is experiencing
problems caused by ineffective waste management services. The research methods used
for obtaining and analyzing data include questionnaire surveys, interviews, and literature
reviews. In addition to problems with waste collection and waste transportation services, a
key factor contributing to ineffective waste management is lack of participation from local
residents. In this paper, ways of increasing the effectiveness of waste management services
are proposed, success factors to overcome technological challenges are identified, and the
implications of these challenges are discussed.