Increased understanding: The discussion needed to resolve conflict expands people's awareness of the
situation, giving them an insight into how they can achieve their own goals without undermining those of
other people;
• Increased group cohesion: When conflict is resolved effectively, team members can develop stronger
mutual respect, and a renewed faith in their ability to work together; and
• Improved self-knowledge: Conflict pushes individuals to examine their goals in close detail, helping
them understand the things that are most important to them, sharpening their focus, and enhancing their
effectivenes