The Data Acquisition and Storage component is
responsible for storing the students’ data in a data warehouse.
Data from different data sources were gathered and were
submitted to the ETL process (Extraction, Transformation and
Loading).
The Data Analysis component is responsible for obtaining
knowledge about the students and includes appropriate data
analysis tools that allow the patterns identification. The
obtained knowledge was stored in an adequate knowledge
database. The used tools allow statistical analysis, querying,
reporting, OLAP and data mining analysis.
The Interaction component is responsible for maintaining
an adequate and effective relationship with the student, using
the obtained student’s knowledge. A set of actions are
automatically triggered (with the students as target) when it is
verified a specific situation or behavior.