Daily Tasks
All secretaries perform some similar tasks, many of which are related to information management. A secretary manages paper and electronic filing systems, handles and routes mail and operates a variety of office machines such as computers, telephones, fax machines and videoconferencing equipment. Some secretaries take dictation and create reports or letters, while others revise rough drafts written by the managers. Secretaries must have excellent spelling and grammar skills, must type quickly and accurately and be skilled in customer service. Many secretaries use a variety of computer software programs, such as databases, spreadsheets or graphics.