Hi Ratchaneewan,
Thank you for contacting iTunes Store Support. In behalf of Nuengruethai, this is Anton a Senior Advisor and I’d be handling this case from here.
I understand that your son made in-app purchases in your account without your permission. I completely appreciate your desire to have a resolution for this matter. I have looked into this for you, and provided the resolution below.
Ratchaneewan, I’ve reviewed your case and am issuing you a full refund for the purchases.
Within ten business days, 1,315.32 USD should be posted to the payment method used to make the purchase.
To prevent the issue from happening again, please know that there are several ways you can prevent unintentional or unauthorized purchases on your iPhone, iPad, or iPod touch. You can disable in-app purchases, disable purchasing completely, or require a password for every purchase.
To learn about placing restrictions on in-app purchases, see these pages:
https://support.apple.com/en-us/HT204396
https://support.apple.com/en-us/HT201304
If multiple devices are used in your household, make sure the restrictions are enabled on all of them.
If you have a child who is 13 or older or has an account through the Apple ID for Students program, you may want to explore the iTunes Allowance program. With iTunes Allowance, you send a monthly credit to your child’s iTunes Store account. For more information, see this page:
https://support.apple.com/en-us/HT201676
If you have a child between the ages of 13 and 18, you might want to try Family Sharing. Family Sharing makes it easy for up to six people in your family to share iTunes, iBooks, and App Store purchases. Family Sharing also has an Ask to Buy feature where an adult must approve a purchase before a child can buy an item. For more information, see these pages:
http://support.apple.com/kb/HT201060
http://support.apple.com/kb/HT201089
Note: The iTunes Service is available for individuals 13 years of age and older, or children under 13 who have an Apple ID through the Apple ID for Students program or Family Sharing. If your child is under the age of 13 and their Apple ID wasn’t created through Family Sharing or the Apple ID for Students program, we must close the account and delete any information associated with it.
I am glad that I was able to help you with your concern today. If you have any other concern regarding this issue, please do not hesitate to let me know and I'd be more than happy to assist you further.
Thank you for being a loyal iTunes Store customer. It's my pleasure assisting you. Have a great day ahead, Ratchaneewan!
Sincerely,
Anton
iTunes Store/MacAppStore Senior Advisor
http://www.apple.com/support/itunes/ww/
Please note: I work Thursday to Monday
10:00 AM-07:00pm CST
On Jul 16, 2015, at 16:55 Ratchaneewan Miss wrote:
Customer First Name : Ratchaneewan
Customer Last Name : Miss
email : ole_unity@hotmail.com
Web Order # : Provide Order No. 1. MH432Z4S1Y 2. MH432Z44FZ 3. MH432Z368G 4. MH432Z0X19 5. MH432YYN6Y 6. MH432YJ991 7. MH4327J456 8. MH433Q717D 9. MH433H8LYS 10. MH433V347W 11. MH44BJ99S3 12. MH44BJ6NLN 13. MH44BH1156 14. MH44BH0F1J 15. MH44BGXYWQ 16. MH44BGF1ZT 17. MH44BGDTL3 18. MH44BG8VVM 19. MH44D06ZK0 20. MH44BXHVS7 21. MH44BXHS1J 22. MH44BTJFTY 23. MH44BM6LBV 24. MH44BL0ZW6 25. MH44BJXQ6L 26. MH44BJKKSQ 27. MH44BJF9QW 28. MH44BJF78S 29. MH44BJ9J8F 30. MH44DX86Z2 31. MH44DX2ZMG 32. MH44DT47GK 33. MH44DSXJD0 34. MH44DMLZ66 35. MH44DHTXY2 36. MH44DF9HB8 37. MH44DBJ1YF 38. MH44D6MS08 39. MH44D390GJ 40. MH44D358N8 41. MH44FJZ6JS 42. MH44FJMSQ1 43. MH44FFBYXL 44. MH44F91125 45. MH44F8YMFB 46. MH44F8WYD1 47. MH44F8WT21 48. MH44F8V7NT 49. MH44F8V2LX 50. MH44F65MWZ
Support Subject : iTunes Store Account and Billing
Sub Issue : undefined
Comments : Country: Thailand
Lang_Country: en_AP
Apple ID: ole_rachaneewan@hotmail.com
Specific request: I have another question (explain below)
Details:
Case no.841431996
i already contact iTunes via apple care thailand that i wanna change Email to contact me back is : ole_unity@hotmail.com
The amount is too much that have charged accident by my son i really worried about this because i don't have money to pay amount cc.
Please make refund and make processes faster
Thanks