The stimuli in the S–O–R framework are represented by a set of
attributes that affect consumer perception (Mazursky and Jacoby,
1986). Those attributes are the starting point for the process of
consumer behaviour, this means, attributes are cues that influence
the consumer cognition and will arouse them consciously or
unconsciously to a given action. In the retail context, attributes can
include the social factor (people in the shop, other customers and
employees), design factor (e.g., layout cleanliness and colour), and
ambient factor (e.g., smells and sounds) (Eroglu et al., 2001, 2003).