KEY ACTIVITIES
The output from the service design phase is a service design package (SDP), which includes much of the information that is required by the service transition teams. This includes:
• the service charter, describing the expected utility and warranty;
• outline budgets and timescales;
• service specifications and models;
• the chosen architectural design, including any known constraints;
• the definition and design of each specific release;
• how the service components will be assembled and integrated into a release package;
• release and deployment management plans;
• the service acceptance criteria.