Dear friend,
Do you have paypal account, if yes, could you please tell us, we will refund to you in short time.
If possible, could you please help us colse the dispute first? Because refund by dispute will have a big bad impact to us , We may be at risk to stop selling these products,As a seller, we strive to provide best service and product to our customer, but sometime the situation is really out of our control, Your are our valued customer, we will be responsible for you as the transaction completed . Please trust us, we are a reliable seller. We responsible for your trade and will make sure you will not lose or waste any of your money.