The one tool all reservationists use with flair is the telephone. If you're based in a hotel, you’ll handle calls from guests who want to make a room reservation, so you'll need to understand the rate strategy, be thorough in recording the booking and be quick to spot an opportunity to upsell. However, if you’re a reservationist in a restaurant, you’ll not only take table reservations, but you’ll be responsible for transferring bookings onto the floor plan.