Support of this study was based on a strategic business need to establish a more
comprehensive method for selection, training, and evaluation. A total of 81 duty areas
and 557 tasks were identified and rank ordered along with 46 core job competencies
shared amongst the 149 tasks identified in the top 25 percent. When considering the
importance of individual and organizational congruence, awareness of the expected job
competencies can influence attitude, expectations, and organizational acceptance.
Identifying success-related attitudes and realistic job expectations can enhance new staff
members success and longevity with the organization. Although the traits appear to
match the personalities of the staff members working in Payment Services, there were no
significant correlational findings regarding the relationship among the Big Five
personality traits and the job competencies derived. This research has benefited the
organization by incorporating the values and beliefs of all trait types in the decisionmaking
process and helping staff members work more effectively together and are more
productive since they now have an increased understanding and acceptance of personality
characteristics unique to individual team members.