Greeting from True Arena
We sincerely apologize for the issues that may cause your inconvenience and thanks for your comments alerting us to the problem you have been having with our membership at True arena, we have taken it seriously.
I have personally spoken to intercontinental hotel (ICHH) on the issues. ICHH confirmed that it does not allow the complimentary usage swimming pool; moreover, ICHH members do not have the benefit to bring guests as True Arena members have, which gives TAHH membership scheme an advantage of THB 9,600 per annum however, After a brief discussion, ICHH offers True Arena members a 25% discount of ICHH Spa Menu.
I extend my own apologies for the inconvenience this problem has caused you. I will make every effort to see this never happen again. we appreciate your business and will do everything we can serve your needs.