Methodology
There are a number of approaches to take towards adopting the TQM philosophy. The teachings of Deming, Juran, Taguchi, Ishikawa, Imai, Oakland etc can all help an organisation realign itself and embrace the TQM philosophy. However, there is no single methodology, only a bundle of tools and techniques.
Examples of tools include:
flowcharting
statistical process control (SPC)
Pareto analysis
cause and effect diagrams
employee and customer surveys
Examples of techniques include:
benchmarking
cost of quality
quality function deployment
failure mode effects analysis
design of experiments