Now a day has several modes to choose for transportation and one mode that growth rapidly is air transport mode because it comfortable, faster, safety, high efficiency, can travel to everywhere in worldwide that other mode cannot do like these therefore, air transport mode has popular in worldwide population and each airline will developing strategy and human source to high quality and high standard for driving operation smoothly, make satisfaction to passenger and emphasize to make maximum profit. Each airline consist of several department, for example service department, safety department, operation aviation department, warehouse department, cattery department, reception department, etc. All of department for support airline to completely operation and can meet satisfaction of passenger
2.1 The concept of air transport.
Air transport plays a vital role for the economy and society of the world. Because the service is fast, convenient and secure than other forms of transport. Especially in the current situation the country has more consecutive Transportation result of the global air transport has increased over time. The regional air transport grew the most in Asia Pacific. Thus, air transport is one category Utility is critical to the daily operation. The occupation of the people and the national economy.