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In line with this, all processes will have certain characteristics:• Measurable: We must be able to measure the process. The performance of the process is incredibly important. Managers will want to measure the cost and quality. People involved operationally with the process are concerned with how long it takes and how easy it is to use.• Specific results: A process exists in order to deliver a specific result, which must be identifiable and countable.• Customers: Each process delivers its main results to a customer or stakeholder, who may be internal or external, and the results must meet their expectations.• Responds to a specific event: Each process, whether it is ongoing or iterative, will have a specific trigger.
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