INPUT OUTPUT
Survey You group’s responses to SFA items Report of responses for the entire work
As marked on the survey forms. group. Numbers are indicators (not final
Answer) of your group’s morale.
Feedback Survey report of results. Quality Action Plan which shows most
Significant problems, analysis of root causes
Discussion of the specific meaning for each problem, and at least the beginning
of those indicators for your group. of developed solutions.
Action Your group’s Quality Action Plan, Problems corrected or improved. Improved
executed according to the plan. morale and satisfaction in the work group.
One way to view the SFA feedback meeting is as a concentrated opportunity for you to lead your group in practicing the FADE process (Focus-Analyze-Develop-Execute) on the “PEOPLE concerns” or your work.