What changes can we make that will result in improvement?
Safe, effective clinical care depends on reliable, flawless communication
between caregivers. Communication breakdowns between healthcare providers
are a central feature in episodes of avoidable patient harm.
As clinical teamwork often involves hurried interactions between human beings
with varying styles of communication, a standardised approach to information
sharing is needed. This ensures that patient information is consistently and
accurately imparted — especially true during critical events, shift hand-overs, or
patient transfers.