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Thai) 1:
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“I truly understand your concern, Sir/Madam, but unfortunately we cannot tolerate the kind of language you are using right now…”
“I’m going to do my very best to help you, Mrs Brown…”
“You seem very upset, Mrs Brown. Would you prefer to continue this conversation through email or post?”
“I’m sorry you’re so upset, Sir/Madam. Would you like for us to call you back when you feel a little calmer?”
“I apologise, Mrs Brown, but if you continue to use this language, I will be forced to end this call.”
Being translated, please wait..
