On behalf of Eden Mail Order, I offer our sincerest apologies for all the trouble you have had with your order. As you may know, Eden is a new business, and while this does not excuse incompetence, we have had a lot of problems and have made a lot of mistakes due to our lack of experience. We have now changed our supplier and as of next week, will be using the services of a different delivery company. We hope that this will eliminate errors of the kind you experienced. I have contacted your credit card company to remove the delivery charges, and I am confident that you will have your complete order within the next two days. To thank you for your patience and understanding, please find enclosed a $50 gift voucher, redeemable for items in any of our catalogs. Again, I apologize for any inconvenience which you may have suffered.