Please note:
Complimentary transfers - from/ to Krabi airport or on the Koh Lanta island – only apply on the days guest checked into and checked out of the resort.
During daytime, and on rare occasions, we may have to cancel the boat trip at any time if it is determined that there are adverse weather or sea conditions. We will then use the two public ferries to get you to the resort; the transfer may then take a 30 minutes additional travel time.
Very unfortunately & essentially for safety reasons we are not able to operate the resort boat transportation during darkness - mainly from 6.00 pm to 6.00 am. For a very late arrival, you should know that WE CAN ALWAYS get you to the resort as we are able to rent the use of the public ferries even after normal ferry operating times (the ferries normally stops regular service at 10.00 pm.)
Departing from the resort; we use the same route as on arrival, though we allocate extra travelling time to ensure that you are well on time to catch your flight home.
Check in – After 2.00pm
Check out – Before 12.00noon
We will always try to accommodate an early Check In (that is before 2.00pm) and/ or a Late Check Out (that is after 12.00noon) when requested. Though at certain times of the year, we are unfortunately unable to do so as the resort’s occupancy level is then extremely high. If a guest's allocated accommodation is ready before 2.00pm, we will make every effort for this guest to move into his/ her accommodation before 2.00pm; If a guest’s accommodation is still available after 12.00 noon (e.g; no immediate new arrivals expected) we will assist then with the use of this accommodation for a limited extra time after 12.00noon. Whenever this is not possible (either at check in time/ or check out time), we will try then to allocate a temporary accommodation if available; though sometimes during the year this may not even be possible.
Feel free to contact us, should you require further assistance.