Just as the role of tour guide for

Just as the role of tour guide for travel, hotel reception staff whose role is especially important. As the representative of the hotel, the restaurant, the manager welcomes and serves customers in the first procedure, the reception staff is like the face of the hotel.


They also have the role of marketing, promotion, provision of information relating to accommodation services, catering and other services of the hotel. Because most exposed to arrival, they have conditions to learn and understand the habit preferences, your needs. For these reasons, the staff in the hotel reception staff can contribute effectively to the renewal and improvement of hotel services to meet customer needs, improve business efficiency. The more hotels both large-scale and rank (standard star rating of Vietnam National Administration of Tourism), the role of the team is more important, demanding higher standards.

As for the hotel, restaurant ratings, including the large-scale hotels and luxury, reception staff members were recruited with high requirements on foreign language, general knowledge and professional front. Because, the ability to communicate front of the park is an important guarantee for the receipt of the information and provide information and referral services, as well as attentive customer service. The trained professional reception staff at the hotel now currently taking place with the following form.