Other Service management processes
Relationships between supplier management and other SM processes include
those with:
• Information security management (ISM) to ensure suppliers understand
and comply with IT security policy and specific security requirements in their dealings with the organisation;
• Service portfolio management and service catalogue management to ensure that all details of suppliers, contracts and third-party services are accurately recorded and kept up to date. If these details are held with the CMDB, there
will be a similar interface with CMS;
• IT service continuity management (ITSCM) in relation to contracts held for business continuity services. ITSCM may also contribute to the risk
assessment of suppliers by sharing the outcome of business impact
analysis (BIA);
• Financial management to ensure there are adequate finances to cover
contractual commitments and for supplier management to feed information into financial management for budget development;
• CSI functions in relation to supplier service improvement plans, which may underpin the achievement of service improvement targets;
• Service strategy processes in relation to supplier policy and strategy
development and the more general formulation of IT strategy;
• Service design in relation to the options for using third-party suppliers to
deliver proposed services or to underpin their delivery.
In practice, it is also important for supplier management to work closely with business management, finance, procurement and legal services to ensure contracts are managed effectively throughout their lifecycle.