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Thai) 1:
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The main reasons for the failure of Alpha were as follows:• Knowledge was managed within silo-oriented communities. Thus, business-critical knowledge that straddled across multiple functional groups was neglected.• There was an over-reliance on IT systems to manage knowledge in Alpha. Tacit knowledge and behavioral issues, on the other hand, received insufficient attention.• Three different external consulting firms were engaged at different stages of Alpha’s development. Inputs from these consultants confounded instead of facilitated the KM initiative.• As time passed, the cost to sustain the KM initiative ballooned beyond control. The management decided to cut its losses and terminated the initiative altogether.
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