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The main reasons for the KM projects’ failure at the bank were as follows:• During test trials of OfficeWeb, the bandwidth of the existing infrastructure was found to be inadequate to support the network trac generated.• GTSnet did not involve the targeted end users during the project development stage. It also failed to convince the users of the importance of the project to the success of the Division. Furthermore, GTSnet was staed by external IT consultants who did not possess the relevant business knowledge. Hence, when it was launched, it was unable to garner support internally to bring together the technical and business expertise.• While Iweb infrastructure was fully operational, it was unable to change the users’ basic attitudes towards knowledge-sharing behavior. When it was launched, there was no impetus for individuals to share their knowledge or access the knowledge of others.
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