This report is .. the pending list of goods return waiting into system that our logistics team pick up the goods from customer as Sale/PM requested to pick up.
Everyday WH team will sent this report to update Sale team and alert that the goods arrived in the WH already !
The next step is our WH team will recheck the conditions of goods and input comment into eGR system with recheck S/N in each unit for matched Invoice number information to Sale team.
After that .. the process approve step by step in eGR system will begin concern Sale PM GM Buyer FC till finished. If Passed Approved, Our CS team will input into Impulse system then. This is the aging stock will start count immediately from invoice issued date. The goods that not 100% conditions such as open box , damage , used or etc., our WH team will put On Hold in IMPulse system that PM can see in the system everytime.
And for more alert PM , every Sat our WH team will sent the report name “ Products On HOLD “ to PMs.
In this report have many Brand many Reasons that to do goods return. We can see in eGR system by eGR number but for summary can not.
Per month about 500-600 units with 150-200 Invoices
Most of reason is Sale open wrong product / Wrong Customer / Cancel Order / wrong SKU / miss sku kits / not match Customer PO … etc .,,
If the goods return from Box or Goods damage by logistics provider , Our Logistics team will charge to logistics provider within 30 days by deduct on AP no worries on this case.