•Responsible for financial and accounting process to ensure that records are properly maintained according to accounting standards and information is correct and complete, and delivered in timely manner with regards to receivables, aging and collections for internal and external use.
•Meeting monthly, quarterly and yearly closing and reporting schedule.
•Review process credit application and update approved credit terms in system.
•Review and process bad debts application.
•Review monthly debtors aging report, attend to queries and liaise with customers and agents on their outstanding debts issues, and highlight any anomalies for agency and management review and advice on problematic accounts.
•Liaise with international and external auditors or relevant professionals to ensure financial compliance and to highlight any anomalies for management action.
•Work with external and internal parties to resolve issues, deliver quality work and value added service, and comply with SOP and corporate policies.
•Build relationship with customers and overseas agents to fulfill both RCL’s and customer expectations. Ability to recognize problem faced by customers or agents, to facilitate understanding and to clarify or resolve debt collection issue with confidence.