K.Banyen has an experience in Account Maintenance function as well, but her routine jobs on operation are not deserve with standard time set because her working management skill is not strong . Still have error and confuse process ( usually repeat ).
To strengthen , she will be trained in various areas to develop her experience to think out of the box and have wide experience in dealing with other people. In addition, she should be brave to show her experience/skill/Leader ship / Teamwork / Sacrifice thought to peers, other persons to accept the excellent idea/thinking/communication with clear conclusion on verbal and written finally.
In the next year we expect she must handle Foreigner Customer and Citigold customer and manage capacity for serve business with smoothly.