Million thanks as well for your well understand, I knew my team had some problem about your meeting on Wed 7th Sep. please accept our apologies for made you inconvenience.
My team try the best to serve all groups under Minor. Sometime may have misunderstood in some communication and express not well enough, please forgive and understand because we serve all people whom need to use our service and many type of people as well. And we try to support everybody in same standard.
I have plan to groom and develop my team to deliver good service. We will have training class about service very soon.
Hopefully we are able to serve you and made you satisfy. If you have any suggest and need any support please feel free to contact me