Allow employees to take risks.
“Games are almost always puzzles and algorithms to solve,” Williams says. “Solving them takes risk, iterations, and failure.”
When failing is acceptable and even expected, it allows for a culture of risk-taking that fosters creative thought that leads to discovery and alternative solutions. Instead of simply working and learning by being told, employees should be encouraged to do things in new and different ways.
“Making ‘do over’ acceptable is a good thing,” Williams says.