The resource-based view emphasizes
performance differences among
organizations based on how they leverage
their resources,1 describing creation
of unique, valuable, inimitable
organization capabilities or competencies.
Proponents of capability building
contend organizations create economic
separation by being more effective
than their competitors at deploying
resources.15 When unique capabilities
are combined with other resources
that are more homogeneous, or cloud
computing, the result is differential
organizational value. Capabilities are
generally organization-specifi c, nontransferable,
and embedded in the
organization, with researchers classifying
IT-based capabilities into three
categories: IT infrastructure, IT business
experience, and relationship infrastructure.
3 This differentiation is
the framework we use to identify specifi
c IT-related factors and their effect