• Operations control: Responsible for carrying out the day-to-day operational activities. This includes monitoring the IT infrastructure and applications and responding to events, incidents and problems. More specifically tasks include job scheduling, backup and restore, console management, print and output management as well as undertaking maintenance activities for
technical management teams and application management teams.
• Facilities management: Responsible for the day-to-day management of the physical IT environment. This typically would include responsibility for the data centre, server rooms as well as recovery rooms and sites. The power
supply and back-up power supply would also be in scope. If any part of the physical IT environment is outsourced, then the facilities management
arm of IT operations management would be responsible for day-to-day
management of the contract and the relationship with the supplier.