No aspect of higher education remai

No aspect of higher education remains untouched by the technological developments of the 1980s and 1990s. Academic administration, as well as the instructional process, has been dramatically altered by new technologies. When compared to other college and university operations such as student services, housing, and administration, however, the teaching and learning process probably is being changed most dramatically by technology.

Traditionally, professors have used much of their class time with students to disseminate information through lectures and follow-up discussion. This was especially the case in introductory-level courses, where students lack a foundation in the basic concepts and principles of a field. In an era of advanced technology, this approach to instruction seems archaic and inefficient. Computers, especially web-based resources, can disseminate basic information more efficiently and more cost effectively than human beings can. For example, Gregory Farrington recommends that instructors use the web to do what it can do well. This includes presenting information to students in a variety of formats, twenty-four hours per day. Students can access course material when it is most convenient for them and return to it as often as they need to achieve basic comprehension, competence, or mastery.

This approach to information dissemination can save precious class time "for the intellectual interactions that only humans can provide" (Farrington, p. 87). Following this revised method of facilitating learning, traditional lectures can be replaced or pared down. In their place, classes can be more informal, seminar-like sessions with more free flowing discussion structured by students' interests, questions, and concerns. In other words, appropriate use of technology applications can help instructors to structure more active learning opportunities. Research shows that active engagement in the learning process helps to motivate students and enhance their learning outcomes. New technologies can facilitate active engagement in learning by reducing the amount of class time where students sit passively listening to lectures.

Technology can also help to make education a much more interactive and collaborative process. Email, course-based websites, and computer-based chat rooms are some of the technology-enabled resources that facilitate communication and teamwork among students. Research by education scholars has shown that collaborative learning opportunities enhance recall, understanding, and problem solving. Technology can greatly ease the work of collaborative design teams, peer writing groups, and other types of collaborative learning groups, even among students who do not live in the same geographic area and who cannot meet face to face.

While technology helps to promote collaborative learning, it also helps to personalize and individualize education. By reducing the need to deliver vast amounts of information, technology can free an instructor to devote more time to individual students. With more time to interact and get acquainted, professors can adapt their teaching strategies and assignments to bring them more in line with the interests and needs of the students in their classes. Technology's capacity to deliver large quantities of information over networks also expands the potential for tailoring educational programs to the specific needs of each learner. Dewayne Matthews argues that technology-enhanced programs "can be custom-designed around the needs and interests of the recipient instead of around the scheduling and resource needs of the provider" (p. 3). With the help of technology, educational programs–even full degrees–can be structured around flexible course modules that students can combine in a variety of forms to meet their personal and professional objectives. Matthews suggests that technology-mediated education makes traditional academic calendars and rigid curriculum structures obsolete because it can adapt education so well to individual learning interests and needs.

If education's goal is to help the learner reach his or her full potential, why should education be designed for the convenience of the instructor or the educational institution? Essentially, technology is empowering learners to take more control of their education than ever before. The expanded reach that technology affords educational institutions has encouraged many new providers to offer educational services. This increased competition enables consumers to choose the learning opportunities that best meet their needs within the constraints of their life circumstances. As technology transforms the educational marketplace, the balance of power is shifting from the education provider to the education consumer. Education consumers are now freer to pick and choose, from a variety of sources, the learning opportunities that meet their goals. In this fluid educational environment, the old system of accumulating credits from one or two nearby institutions becomes too restrictive for many students who are balancing a variety of personal and professional roles.

There is a related shift underway as technology transforms the teaching and learning process. The traditional higher education measure of educational achievement, the credit hour, is also being questioned. Matthews argues that "learning outcomes, as measured by student competencies [rather than course credits], is the quality measure that makes the most sense to consumers" (p. 4). In the new educational environment defined by technology, innovative institutions such as Western Governors University award degrees by certifying that students have achieved certain required competencies, regardless of where those competencies were acquired. Such a dramatic shift in the way educational achievement is documented would have been unthinkable before the advent of the free market educational system stimulated by the technology advances of the late twentieth century. Measuring competencies rather than credit hours represents another shift in favor of the consumer. As long as a student can document competence in a subject or skill area, it makes no difference where or how the learning occurred.

Technology's potential to lower the cost of education has been one of its principal appeals. The ability of computers and telecommunications to reach large audiences with the same high-quality educational programs has raised hopes for economies of scale never possible in the very labor-intensive traditional forms of instruction. To date, technology's promise to lower instructional costs has not been realized. Developing the infrastructure to support technology-mediated teaching and learning has been a very expensive proposition. The possibility remains, however, that new, advanced technologies may eventually lower the costs of higher education as researchers and educators learn how to blend technology-delivered and traditional instruction in a more cost-effective manner.



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