Dear Colleagues,
I would like to provide a progress update of 2013 Chevron Employee Survey – Post Survey Action Implementation. Since my last communication on the overall survey results, we have taken action to engage targeted groups to validate the survey results and to seek more detailed feedback on the three key focus areas.
Based on focus group discussions with employee representatives from various departments across the organization early this year, we found that the key root causes of workload and well-being are:
• Too many redundant processes.
• Ineffective work prioritization.
• Ineffective hand-over and knowledge transfer during workforce transition.
Whereas, the key root causes of retaining talented people are:
• Development opportunities.
• Excessive workload.
Early this month, the People Strategy Governance Committee (PSGC) has endorsed the improvement actions to address the above root causes. The key actions that I would like highlight are:
• Leadership team is to review and streamline key business processes such as OE and DE/DRB decision making process. The OE process streamlining covers OE prioritization by focusing on the critical few that directly impact on OE performance, and streamline activities across different OE processes e.g. combined internal audit program and OE data reporting.
• Embrace Leaders in all level to take We Lead Expectations into actions to help mitigate workload. We will promote and roll-out We Lead actions through different channels.
• Recommend using Management of Organizational Change Process (MOOC) as a practical tool to address challenges during workforce transition.
• Continue investing in our people through various employee development types such as job rotation, scholarships, domestic/overseas assignments etc. It should be emphasized that consistent high performance is key enabler for the opportunity.
In addition to the above, HR will provide and promote resources and tools to help you manage work life balance as well as reinforce pay communication through different HR activities. All actions will be started from Q3 2014 onwards and targeted to be carried out until 2015. The progress updates will be communicated as needed. I would like to thank you once again for your feedback and continued collaboration to improve our work environment and engagement.