The relevant literature has traditionally suggested different perspectives or aspects of ICTs that
must be considered in their study (Brady et al., 2002). From an economic and management view-
point, ICTs have been regarded as: (1) a social construction; (2) an information provider; (3) an
infrastructure – hardware and software; and (4) a business process and system. From a marketing
point of view, ICTs have also been viewed as: (1) a variety of separate applications (Internet, data-
bases, PowerPoint); (2) a marketing channel; (3) a communication/promotional medium; (4) a
marketing technique; and (5) a tool for relationship marketing.