SERVICE ASSETS
In delivering a service, the IT service provider exploits its own assets to add value to the customer’s assets and generate value for the organisation.
The assets used by the IT service provider can be described in terms of its capabilities
and resources, which were first introduced in Chapter 1. The development of a successful service strategy needs to be built on an understanding of the service assets that can be brought into play in service delivery. There is no point in formulating a service strategy that requires service assets that will not be available. Making assumptions about the organisation’s ability to improve its service asset base, especially its capabilities, introduces an element of risk that needs to be acknowledged, understood and managed.