METRICS
Most of the metrics that indicate successful configuration management are
actually seen in other processes. Some of the key ones are:
• the ratio of used licences to paid for licences (this should be close to 1 : 1);
• accuracy in budgets and charges for the assets used by each customer or
business unit;
• the percentage reduction in business impact of outages and incidents caused by poor asset and configuration management;
• the reduction in the use of unauthorised hardware and software, and in non-standard and variant builds that increase complexity, support costs and risk to the business services.