It is important to be able to provide relevant client
information at any given time and the organisation’s response to their
needs. The information may be needed to respond to queries from
stakeholders, who may include the client’s family, funders, donors or the
courts. One important source of information is the client records.
Documentation forms the nature of the professional relationship with the
client. Information on problems encountered and the agency’s response
would assist in the event of a crisis or investigations