Amazon
Your Account Amazon.com
Message From Customer Service
Hello,
I'm sorry that the link to file your A-to-z Guarantee did not work for you. This usually does not happen.
I can file the A-Z claim on your behalf. But all account actions/changes can only be done after verifying your account for account safety purposes. Since we can’t verify your account via e-mail, we request you to contact us via a phone or chat so that verify your account security and then proceed with filing you’re A-Z Guarantee.
Therefore, please contact us back again by phone or chat so that one of my colleague can file a A-to-z Guarantee on your behalf as we're unable to file your A-to-z Guarantee due to security reasons and we can't offer any additional insight or action on this matter via email.
I realize that at this point of time, asking you to contact us again would be disappointing, however, I hope you understand that ensuring the security of customer account information is our top priority. For certain requests that would affect the security of an account, customers need to verify their identity by answering a few questions about the account information associated with that account.