Things to Remember
• Defining the problem
Before the manager can make decision, he must define the problem first. You can assume that there is a problem to be solved. If not, the case would not be presented. Sometime, you may find question at the end of the case. This does not mean that those questions are the problem in the case. For the problem, you have to define yourself.
• Problems can be both good and bad.
It is natural to think of problems as being bad, and most of the time this is true. Although you may never encounter a case where the problem is something that is going better than expected, you should be aware that such a possibility exists. When actual performance exceeds expectations, management reacts to take advantage of the opportunity and achieve the same superior performance in other areas.
• You do not have to know everything.
In a real business situation, the manager usually has a good understanding of the problem area. Sometimes all of this knowledge can actually muddy the water by complicating the situation with a multitude of facts, a situation called 'information overload'.
• Think of yourself as a consultant.
The consultant role is a good one for you to play as you solve a case problem. Just as the consultant first has to gain an overall view of the situation, you also must become familiar with the facts. This familiarity is gained by reading and studying the case. It will probably be necessary to read the case more than one time.