Verbal Communication - What we say and how we say it.
Non-Verbal Communication - What we communicate without words, body language is an example.
Listening Skills - How we interpret both the verbal and non-verbal messages sent by others.
Negotiation - Working with others to find a mutually agreeable outcome.
Problem Solving - Working with others to identify, define and solve problems.
Decision Making – Exploring and analysing options to make sound decisions.
Assertiveness – Communicating our values, ideas, beliefs, opinions, needs and wants freely.