Finally, the boss had to confess to his own failings. As in many cases, most of the store’s employees knew what was going on. But the company provided no hot line or other means for them to furnish information confidentially, safe from reprisal. Moreover, Discount had no written ethics policies and gave managers and employees virtually no antifraud training. The boss regularly received detailed financial statements from each store, clearly reflecting increasing refunds in the Grapevine operation. But he admitted he and his staff never looked carefully at anything but the bottom line. These turned out to be big mistakes.