Over the last year our business has gone through a significant restructuring and, wherever possible, we have tried to make sure that colleagues are the first to know about any changes which will affect them. This commitment to be open and transparent will continue once the transformation process is complete.
In addition, we have worked hard to do everything we can to support colleagues and offer expert advice as they face changes to their roles and the organisation. In those cases where we have had to unfortunately close stores, we have tried where possible to find another position for them in an alternative store.
Despite the challenges, we have continued to expand our training programmes to help colleagues understand our compliance policies, grow their knowledge and develop their skills. An example of this is our training programme around the new Code of Business Conduct, which was rolled out to all colleagues at the beginning of 2015.