Due to the delay in receiving your refund we would like to update you on the current situation and provide more information on the tax refund process.
We would like to inform you that refunds are being issued by US TAX AUTHORITIES not our company RT Tax. Based on the information provided by you, RT Tax prepares and sends your Tax Return and all the supporting documents to US Tax Authorities. Tax Returns are being processed in USA and final decision to issue the refund is made by US Tax Authorities. RT Tax can make a transfer to client only after US tax authorities release the refund.
This year US Tax Authorities have selected a big amount of files for a more detailed investigations and trying to compare the information in Tax Return with the information supplied by employers and many other factors. This has affected many people worldwide and even US citizens are experiencing the same problems (following the links below, you can find discussion and general information regarding this issue):