ACCOUNT CREATION AND MANAGEMENT
How do I create an account?
You will need to go the 'Register' page to create your account. You will need to have a valid email address which will also be your username and you will also be asked to create a password. Your password must contain an upper case character, lower case character, a number and be a minimum of 10 characters. Once you have entered the details for your account we'll send you an email with a link which will activate your account.
I've created an account but haven't received my account verification email. What do I do?
You will need to click on the Log In button and then select the 'Forgotten your password' link, you should then receive an email with a link to unlock your account. Please check your e-mail client is not blocking the emails coming through or that it is not in your junk mail folder. There is also a chance that it can be blocked by your Internet Service Provider (ISP) or email provider. If you have entered an invalid or incorrect email address you will need to register again.
I want to create another Application. Do I need to create a new account?
No. You will not be able to register a new account under the same email address. To create a new application, log in to your existing account and click on Apply For Myself or Apply For Someone Else.
How long does my account last for?
Your account will be active for 2 years from the last time you logged on to it. If you do not access your account within the 2 year period it will be deleted and you will need to re-register.
How do I change my Registration Details?
You need to click on the 'Manage My Account' link at the top of the page
How can I change my email address?
To change your email address: 1. Go to 'Manage My Account.' 2. Go to the 'Contact Details' section and click 'Change' next to the email address . 3. Complete the required fields and click 'Change Email.'