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Hi Laurence,As discussed yesterday, the consensus feedback received is to trigger the survey, within 2 days of the customer having called the CSC. This will ensure high recall, also allow the CSC team to close the loop effectively. Currently it takes anywhere between 7-10 days, so even if the issues are solved, the odds are low that the customer would remember the issue/ resolution steps taken etc;I’d like this to be deployed for all the OUs, if that’s a workable solution.
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