Jenifer and Mel disagree over the importance of having performance appraisals. Mel says it’s quite clear whether any particular LearnInMotion employee is doing his or her job. It’s obvious, for instance, if the salespeople are selling, if the Web designer is designing, if the Web surfer is surfing, and if the content management people are managing to get the customers’ content up on the Web site in a timely fashion. Mel’s position, like that of many small-business managers, is that “we have 1,000 higher-priority things to attend to” such as boosting sales and creating the calendar. And in any case, he says, the employees already get plenty of day-to-day feedback from him or Jenifer regarding what they’re doing right and what they’re doing wrong