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Scenario 2
As an administrative officer for Friendly Flights, management has decided that your team must enter data into the computer system in a new way to improve productivity. Bob, who is a member of your team has been an employee for a long while and is resistant to change. He complies with the change but with a negative attitude and constant complaints. When the supervisor is absent, Bob goes back to the old way, saying, ‘Oh it doesn’t matter, the manager isn’t here to see’. This makes you uncomfortable as you can see the usefulness of the new method. The team’s work task ability is decreasing.
You suspect the reason behind the team member’s reluctance is a misunderstanding of the new methods. The team member may be under-trained, under confident, or suffer from a learning disability.
Questions
1. Describe several actions you could take to resolve this situation.
2. What ‘Friendly Flights’ policy and procedure/s should you apply? Describe how you would apply the policy/procedures.
3. What legislation could apply to your actions? Explain how the legislation could apply.
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