If the battery is completely discharged, connect the battery charger and wait for 5 minutes then check to see whether it is charging properly.
Use the included charger to charge the battery. If you are still unable to charge the battery when using the charger provided, remove and reinsert the USB cable, change the extension socket or restart the phone.
The phone might not charge if it overheats.
Huawei phones feature a special heat-protective design. The charging process will stop when the phone overheats.
It is not recommended to play games, watch videos, browse the Internet or use other similar power-intensive functions when the battery is charging.
When using a portable battery charger, ensure that the output current is suitable for The touchscreen is slow or unresponsive when charging
This is normal for phones with capacitive screens. This is because the touchscreen function relies on an electric current. The current is unstable when charging and this can sometimes cause the touchscreen to become unresponsive or move.
Please use the charger and data cable included to charge the phone. In addition, avoid using the phone when charging.