The eBay Money Back Guarantee covers your purchase price plus original shipping for virtually all items on eBay.com. We guarantee you will get the item you ordered or your money back.
This is how it works:
Click the Open a case button below to let the seller know you haven't received your item yet.
If you’re not happy with the seller’s resolution after 3 business days, you can have eBay review the case.
You’ll get an answer within 48 hours, and if your case qualifies, we’ll send you a refund.
If you need help on the way, have a look at our Help page or contact us by using the link on the Contact eBay tab above. What would you like to do?
Report that you did not receive an item.
Get help with a case you already opened.