a) transmitting the Organization’s values, vision and direction;
b) engaging people in the meaning of the Organization;
c) respecting and using the skills, expertise, experience and insights of people;
d) providing direction and resources, removing barriers and helping develop people’s
skills; articulating expectations and clarifying roles and relationships;
e) communicating which includes helping people transform information into
knowledge and learning;
f) encouraging people to question organizational assumptions and ask strategic
questions; ensuring quality decision-making;
g) anticipating conflicts and facilitating resolution;
h) engaging people in process as well as tasks; encouraging people use their power,
i) practice their authority, and accept their responsibility;
j) modeling behavior; and
k) coaching people to success.