A team may include:
• small work teams
• business team
• full-time, part-time, casual or contract staff
• people with varying degrees of language and literacy
• people from a range of cultural, social and ethnic backgrounds
• people with a range of responsibilities and job descriptions
Customers may include:
• new or repeat contacts
• external or internal contacts
• customers with routine or special requests
• people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities